Reference

How asha770 Handles Your Personal Information

When you open an account with us, we collect only what we need to run your wallet, process your bKash, Nagad, or Rocket payments, and keep your account secure.

Account data kept privatePayment details encryptedNo third-party sale of your dataBangladesh-eligible account supportClear data-request process
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asha770 How asha770 Handles Your Personal Information
REACH OUR PRIVACY TEAM

How to Contact Us About Your Data

If you want to request a copy of your data, ask us to correct something, or raise a concern about how your information is being used, our account support team can handle it directly. Use the live chat inside your account dashboard, email us through the contact form on this site, or send a message via the in-app help channel. We aim to acknowledge your request promptly and resolve it as quickly as the nature of your query allows.

Team online

Live Chat Support

Open the chat widget inside your account dashboard to reach a support agent who can log a data request or privacy concern on your behalf.

Contact Form

Use the contact form on our site to submit a written data query. Include your registered email and the specific data issue so we can respond accurately.

In-App Help Channel

From the mobile account menu, tap Help to open the in-app support channel. It connects to the same team as live chat, accessible from any Android or iOS device.

DATA HANDLING PRACTICES

How We Protect and Manage Your Account Data

Data protection at asha770 is operational, not just a statement. Every section of your account — from the wallet linked to your bKash or Nagad number to your session history — is handled under consistent access controls and reviewed regularly. Here is how each area of data management works in practice.

Cookies and Session Tracking We use session cookies to keep you logged in and analytics cookies to see which account pages are used most. You can adjust cookie preferences through your browser settings at any time.
Account Security Measures Account login requires OTP verification sent to your registered mobile number. This step prevents unauthorised access even if someone has your password, and applies every time a new device logs in.
Data Retention and Deletion We keep your account records for as long as you hold an active account and for the minimum period required after closure under applicable legal obligations. After that, records are deleted or anonymised.
Requesting Changes to Your Data You can request a correction to your personal details through account settings or by contacting support. Identity verification may be required before we action changes to sensitive fields.

Common Questions About Your Privacy on asha770

These are the questions we hear most from account holders in Bangladesh about how their data is collected, stored, and managed. If your question is not covered here, reach us through live chat or the contact form.

We collect your name, email address, registered mobile number, and the payment reference details from your bKash, Nagad, or Rocket transactions. Device identifiers are also logged for security purposes.

We share data only with payment processors and fraud-detection services needed to complete your transaction. We do not sell your personal information or pass it to advertisers under any circumstances.

Contact us through live chat or the site contact form with your registered email. We will verify your identity first, then prepare and send the data held on your account.

Payment reference numbers are stored under SSL encryption and access-controlled systems. We never hold your full wallet PIN or mobile banking password — those remain with your payment provider at all times.

We retain records for the minimum period required under applicable legal obligations after account closure. Once that period ends, your data is deleted or anonymised according to our internal retention schedule.

Yes. Submit a correction or deletion request through account settings or via support. We may ask you to verify your identity before actioning changes, particularly for sensitive account fields.
Reference

Privacy Policy

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.

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